PBX is the phone calls made over a data network. When it comes to phone system, many users prefer VoIP due to reduced costs from the service provider as compared to traditional, conventional phone companies since the telephone calls are channeled over the data network.

How VoIP works

PBX works by converting analog voice calls into digital voice communication and then transfer it through the Internet Broadband. The transfer is similar to transfer data through emails. It converts voice vibrations to compressed digital signals that translate the packets of Internet Protocols. The protocols are then converted and transmitted to a regular telephone signal if the user has an ordinary telephone. VoIP allows the businesses and computer users to make calls from computer equipped with VoIP phone.

Communication through VoIP

  • IP phone to phone: You need an IP phone allow communication. The signal will be transmitted over recipient and IP networks the call.
  • PC to phone: The PC user will need to have a headset. The recipient will get the call to their phone.
  • PC to PC: It allows communication between two users through headset, speakers, microphone and sound card
  • Phone to Phone: the VoIP adapter is needed and the caller should have it.
  • IP phone to IP phone

Benefits of VoIP for your business

Reduced cost: It is cheaper to make a VoIP call as compared to conventional phone calls

Multi-functionality: All you need is a good internet connection. This is a double benefit as you can get in touch with clients without necessary travelling long distance.

Flexibility: You can use a VoIP converter and conventional phone. After plugging the converter in the computer, it will take signals that are coming from traditional phone. The signal is converted into digital data that can easily be routed over the internet.

Portability: At any location with good internet connection, it is feasible to log into a VoIP telephone. You can access VoIP systems using an IP phone. This is feasible since VoIP phone has an address built into the device.

Managing Customer service using PRIVATE BRANCH EXCHANGE AND VOIP

Delivery of service is one of the basic factors contributing to the business success. VoIP is the best platform that helps in improving the customer service and this is imperative for customer service managers. It is not imperative just for large companies. Much is expected on big business. technology is key to these companies in that it gives the right communication or conduct between the client and stakeholder.

Interactive Voice Response: With VoIP, the customer will be in a capacity to select the department that he or she wishes to speak with from the easy-to-navigate menu.

Call queues: High call flows needs longer queue and this means that callers will remain on hold. Most of the customers do not like waiting; this can be a massive burden with no answer to some. So as not to lose customer, you can use advanced VoIP features. Call queues involves personalizing caller experience by playing personalized music and wait message while on hold.

CRM Integration: to improve the efficiency, consider integrating PRIVATE BRANCH EXCHANGE AND VOIP phone system with CRM software. Integration makes CRM data available upon a call, thus improving the representative’s time.

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